Service Manager

About the Job

All-Ways Elevator, Inc. is a locally owned and operated, full-service elevator company specializing in installations, modernizations, service, and repairs for both commercial and residential clients. We are currently seeking a Service Manager to lead our rapidly growing service department.

This is a mission-critical leadership role for a professional who thrives in a fast-paced environment. You will be the engine of our service operations, ensuring our clients receive unmatched support while leading a dedicated team of technicians and support staff. If you are a high-energy problem solver who values craftsmanship and professional excellence, we want to hear from you!

Who Will Love This Job

• A natural leader who enjoys mentoring staff and driving departmental success.
• A strategic multitasker who can manage complex schedules without losing sight of the details.
• A customer advocate who takes pride in resolving issues quickly and maintaining long-term relationships.
• A collaborative partner who works seamlessly across departments to keep operations running smoothly.

What You'll Do

• Departmental Leadership: Manage the Service Department staff, conduct performance evaluations, and assist in resolving employee concerns.
• Operational Oversight: Monitor the daily "shut down" list to return units to service promptly and ensure all monthly maintenance tickets are completed.
• Schedule & Route Management: Manage technician routes, adjusting for new units or staff, and coordinating with the Field Service Manager regarding field employee time off.
• 24/7 Service Coordination: Oversee after-hour calls and 24/7 service response, ensuring all data is entered into company software and clients are contacted.
• Financial & Contract Liaison: Review billing for service calls/repairs, determine contract coverage for follow-up tickets, and coordinate with Sales to ensure timely repair proposals.
• Quality Control: Analyze service call history reports to identify trends, take corrective actions, and work with the Field Service Manager to ensure weekly "Tool Box Talks" are completed.
• Customer Relations: Identify and resolve customer complaints professionally to ensure maximum satisfaction and client longevity.

You Should Have

• Industry Experience: Previous employment in the trade service industry is a must.
• Management Expertise: 3–5 years of management experience in a fast-paced setting.
• Technical Skills: Proficiency in Microsoft Office applications and the ability to track and analyze KPIs.
• Communication: Exceptional customer service skills and the ability to delegate, improve, and prioritize effectively.
• General Qualifications: A high school diploma and a valid/clean driver’s license.
• Positive Mindset: A proactive, "can-do" attitude with the proven ability to meet project demands independently while remaining a collaborative team player.

Why All-Ways Elevator

• Health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Competitive pay of $130,000 - $160,000 based on experience
• Training and certification support
• Stable employment with a growing company

All-Ways Elevator Mission and Core Values

All-Ways Elevator services, modernizes and installs residential and commercial vertical transportation equipment 24 hours a day, 365 days a year, providing unmatched customer experience. Our trusted team takes pride in delivering dependable service and support each other to get the job done right. We serve commercial and residential clients with a strong commitment to our core values of Safety, Customer Centricity, Integrity, Accountability, Teamwork and Professional Development.

Join us!